Revolutionize frontline engagement, and supercharge the employee experience

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Revolutionize frontline engagement, and supercharge the employee experience

Future-proof your business, revolutionize frontline engagement, and supercharge the employee experience: LiveTiles’ latest whitepaper outlines the strategy to succeed during “business unusual”
Frontline engagement

Employee Experience Pulse Check

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COVID-19 meant big changes for business. Frontline workers, always highly valued, became truly indispensable.  

 

Frontline staff aren’t the only “deskless” workers now, with 48% of employees preferring to continue to work from home, even after the risk of COVID liftsThose staff who were fixtures of the office now won’t be there – at least not all the time. 

 

All signs suggest we will continue to work in “business unusual” for the foreseeable future. This presents an obvious challenge for businesses: how is it possible to keep all staff engaged? With workers on the frontline in industries like healthcare, mining, construction, and retail, AND staff with the popular new hybrid schedule of office and home? Workers will need to be particularly engaged. How is it possible to keep the team together? 

 

LiveTiles’ latest whitepaper will give you the insights and practical steps to tackle these communications challenges. Our latest whitepaper, “The Power of Employee Communications: From Frontline Engagement to Digital Transformation, includes statistics and insights to help senior stakeholders and practitioners create a successful employee communications strategy.    

 

This free whitepaper shows you exactly how an employee app can keep your staff connected, no matter where they work, increasing productivity and supporting their wellbeing.    

 

“The Power of Employee Communications: From Frontline Engagement to Digital Transformation” covers 

 

  1. Driving digital transformation  
  2. Future proofing for the hybrid workplace  
  3. Revolutionizing frontline engagement  
  4. Delivering the mobile-first digital workplace  
  5. Empowering the employee voice  
  6. Supercharging employee experience  

 

Learn how to future-proof your business, revolutionise frontline engagement, and supercharge the employee experience. Download the whitepaper for free today.  

 

Need more expert advice? Get in touch with our leading tech-perts at any time.     

 

DOWNLOAD THE WHITE PAPER

In today’s work environment, rapid change is a constant reality.
In today’s work environment, rapid change is a constant reality.

Read more

In 2018, Alex Edmans, Professor of Finance at London Business School, estimated that talents today would only want to work for purpose-driven firms.
The employee communication app is the new employee newsletter, on steroids. Gone are the days when employees have to check their email inbox to learn about the new developments in the company. These days, employees expect an app to deliver relevant news and do much more.
The COVID-19 pandemic has compelled companies to reimagine the future of work.

Empower your frontline workers with employee apps

Blog

Empower your frontline workers with employee apps

Frontline workers are the first point of contact between your company and the outside world. Cashiers, sales staff, or your customer service team are the face of your business. It’s important to ensure they feel like empowered and productive team members.
Frontline worker on his work employee app

Employee Experience Pulse Check

Download your free copy now

As frontline workers are often far from management in seniority and geography. As a result, it’s easy for frontline workers to feel like the decisions taken by head office don’t affect them. Employee apps makes empowering your frontline workers easy. Let’s explore how.

 

 

The challenge of empowering frontline workers

 

78% of companies strongly agree that “to be successful in the future, our organization must connect and empower its frontline workers with technology and information”.

 

That’s where employee apps come in. This could be a company branded intranet, or a Microsoft Teams chat. The point is to use technology to bring employees together. 

 

 

Here’s what a great employee app might include

 

  • Company news and communications
  • HR guidance
  • Feedback and surveys
  • Instant messaging
  • Company events
  • Content sharing
  • People directory

 

These are just a few of the potential features an employee app can have. The key is to create a space where every employee can access important information, and connect with colleagues. This will make your frontline staff happier, more engaged and more likely to stay with the company in the long term. It gives them the tools to proactively source information about how the company works, who’s who, and how to solve problems. They should be able to do this from any device and location. Mobility and flexibility are key parts of empowering your frontline employees.

 

 

1. Making employee apps work for frontline workers

 

There are several features that will make an employee app more useful for your frontline workers. Let’s take a look at a few of these. 

 

2. Multi-language

Do you have employees fluent in multiple languages? Ensuring your employee apps can target the content to those languages helps everyone feel connected and valued.

 

3. Mobile first

Your customer-facing employees may be working in the field – potentially scattered across different remote locations. It’s important for them to be able to log into the company app via their mobile device. That’s why mobile-first compatibility is a vital part of giving frontline workers the freedom to access the right information and receive updates wherever they are.

 

4. Targeting

Targeting is fundamental to an effective employee app. Workers won’t feel encouraged to check the app if they’re constantly barraged by updates that aren’t relevant to them. It’s vital to make sure the content you create can be targeted by location and department at the very least. That means all the content is directly relevant to the person reading it – wherever they’re working.

 

5. Promoting events

Events are a great way to bring people together in an organization, in person or digitally. Your employee apps have an important role to play in promoting and encouraging attendance at these company events.

 

6. Simple content creation

The best employee apps let anybody create and share content. That could be something as simple as a poll, or a morale-boosting success story about a satisfied customer. By giving end users the ability to easily create content, you can empower your frontline workers to inspire, motivate and educate each other.  

 

 

Getting started with your employee apps

 

Employee engagement apps have vast potential to improve working life for your frontline workers. 

Check out LiveTiles Reach. With over 300,000 registered users, wide functionality, and over 60 languages, it comes with all the features you need to make your frontline workers feel happy, productive and engaged.

 

If you want to find out more about LiveTiles Reach, or employee apps, get in touch with our team today.

In today’s work environment, rapid change is a constant reality.
In today’s work environment, rapid change is a constant reality.

Read more

The COVID-19 pandemic brought about drastic changes in the workplace, redefining the employee experience. Most employers and employees were forced to quickly adapt with remote working technologies and maintain a dynamic culture. This meant more time at home with family but boundaries between home and work life are crossed, causing employee burnout.
In the 2010s, a digital employee experience was nice-to-have. By the time the new decade came in, it became a must-have. This has become more apparent as we end 2021, after nearly two years of an accelerated shift into the digital workplace.
In October 2021, the World Economic Forum declared: “empathy has risen to the top of the board’s agenda”.