The Global Employee 
Experience Pulse Check 2021


The Global Employee 
Experience Pulse Check 2021

Seven countries, seven thousand employees, provocative results. The first global EX report reveals the massive generational and technological gaps in today’s modern workplace.
Global employee experience pulse check cover image

Employee Experience Pulse Check

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From the knowledge worker to the people on the factory floor, get a fresh perspective on connecting uninspired employees, and find ways of reaching out to revive the faltering pulse of a culture-driven organization.

What’s inside?

This global edition takes a deeper look into what today’s workforce is experiencing, poses difficult questions HR pros and CEOs would love to ask, and:

  • Actionable survey results from heavily affected industries (healthcare, retail, hospitality).
  • Rich, granular data from brands with varying workforce numbers.
  • Open-ended questions and anonymized responses.
  • A deeper look: Does employee experience drive business outcomes?
  • And recommended steps plus resources for better employee experiences.

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In today’s work environment, rapid change is a constant reality.
In today’s work environment, rapid change is a constant reality.

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In 2018, Alex Edmans, Professor of Finance at London Business School, estimated that talents today would only want to work for purpose-driven firms.
The employee communication app is the new employee newsletter, on steroids. Gone are the days when employees have to check their email inbox to learn about the new developments in the company. These days, employees expect an app to deliver relevant news and do much more.
The COVID-19 pandemic has compelled companies to reimagine the future of work.

Generation Excluded: Younger employees feel under-valued, ill-equipped, and disconnected in the workplace.  


Generation Excluded: Younger employees feel under-valued, ill-equipped, and disconnected in the workplace.  

New global survey rings the alarm bell for employers to embrace Gen Z if they are to successfully retain and attract talent, starting with a more flexible work-life balance. 

Workers from Generation Z (born from early 1990s up to 2010) are willing to leave companies that fail to invest in Employee Experience for jobs with lower pay, new research from LiveTiles reveals. 

According to the Global Employee Experience Pulse Check 2021 reveals that the key demographic of younger employees is feeling disenchanted and disengaged. Only 18% of 24- to 35-year-olds fully agree they feel valued at work, and 80% are not satisfied with their connection to their workplace’s organizational culture.  

Gen Z’ers consistently score lowest in some critical Employee Experience (EX) components including: 

  • 82% are not satisfied with how they are valued at work (25-34yrs) 
  • 76% feel they do not have the right tools to do the job (25-34yrs) 
  • 48% (18-24) / 44% (24-34) would move job for a better EX (even if it meant lower pay) 
  • 47% say they cannot fully disconnect from work afterhours (compared to 58% of older employees of 45-54 years old.) 
  • 46% feeling stressed, exhausted, and fed-up (25-34yrs) 

“Urgent action is needed to stop an entire generation feeling excluded from work and to pay more attention to their need for a more flexible, purpose-driven and human-centered workplace,” said Karl Redenbach, CEO of LiveTiles 


We are collectively failing the frontline. 



The unique needs of deskless workers are also being consistently overlooked. The report discloses that frontline workers in sectors such as hospitality, retail and healthcare are consistently the most dissatisfied across multiple aspects of employee experience including stress, pay, flexibility and the digital workplace. Those in physical work and customer-facing roles such as healthcare and hospitality are the least satisfied (74%) with the tech tools they are provided with to do their jobs.  

The confluence of all these trends is especially evident in the hospitality sector with elevated levels of stress and exhaustion and with 85% feeling they are underpaid, while 77% think more could be done to improve work-life balance.  



Employee Experience is in a fragile and uncertain state.  


Redenbach continued: “The message is loud and clear – we need to transform the experience of work. We need a change in mindset and better approaches to support and actively listen to our employees, especially those on the frontlines. In a hybrid and virtual world, we need to work harder to build trust and connection with our colleagues.” 

Pete Nguyen Brown, LiveTiles Chief Experience Officer (CXO) adds: “Employee experience has been badly bruised by the pandemic, resulting in record numbers of employees voluntarily leaving their posts. Our survey shows 37% of employees are now actively looking for a new job with 72% dissatisfied with their current levels of flexibility. There are clear lessons to be drawn from this global consultation not least that employees need to be seen, heard and understood.” 

This feeds into the feedback that 47% of employees globally are feeling stressed, disconnected, and dissatisfied at work while a further 43% have issues with felling ignored and invisible. 



What employees want employers to do to improve employee experience. 


When asked what can be done to improve the situation employees were clear: 

  • 82% want their employers to consider flexible work arrangements. 
  • 65% want fit-for-purpose digital workplace tech to enhance the employee experience. 
  • 42% ask that employers improve overall communications. 
  • 38% want more wellbeing initiatives. 
  • 33% advise employers to work harder to retain talented staff by creating a better working environment. 

Nguyen-Brown continued: “Great Employee Experience is when employees feel deeply connected to a company’s purpose and values and when employees are enabled to perform at their best and are happy and healthy at work and in lifeEmployee experience is now business critical, and it is incredibly important to devise a set of metrics to measure thisSustainable long-term success is intrinsically linked to organisations that focus on culture, trust, connectivity and engagement – all of which are the foundations of great employee experience. 

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Download the report now to access all the results and analysis. 


Sign up today for a special online event in January 2022 where we will present the data and insights in more detail and hear from leaders who are prioritizing employee experience in their organisations. 

New global survey rings the alarm bell for employers to embrace Gen Z if they are to successfully retain and attract talent, starting with a more flexible work-life balance. 
We are honoured to be a part of the Australian Financial Review’s Fast 100 list. This would not have been possible without our customers. And kudos to the global LiveTiles team who keep elevating our belief, making great employee experiences, an essential part of today’s culture-driven, modern workplace. Mere words are not enough.

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The COVID-19 pandemic brought about drastic changes in the workplace, redefining the employee experience. Most employers and employees were forced to quickly adapt with remote working technologies and maintain a dynamic culture. This meant more time at home with family but boundaries between home and work life are crossed, causing employee burnout.
In the 2010s, a digital employee experience was nice-to-have. By the time the new decade came in, it became a must-have. This has become more apparent as we end 2021, after nearly two years of an accelerated shift into the digital workplace.
In October 2021, the World Economic Forum declared: “empathy has risen to the top of the board’s agenda”.